ISLAMABAD: The Supreme Court of Pakistan ordered the Civil Aviation Authority (CAA) DG and the Overseas Pakistanis Foundation (OPF) MD to answer questions concerning substandard facilities at the country’s airports and mishandling of luggage.
A three-member bench headed by Chief Justice Saqib Nisar passed the order while hearing a suo motu case regarding inconvenience to passengers in baggage handling at airports. Justice Nisar had earlier warned Maria Jabeen, a deputy director at the CAA, that the authority should ramp up its operations and the court should not receive any further complaints from passengers.
“If we receive any complaints, we will summon the CAA DG,” the chief justice said, before ordering the top official to appear in court in the next hearing anyway. He also said the Customs officials do not seem to be vigilant which means porters have to do everything. Sometimes passengers’ luggage is broken on arrival, he added.
Justice Umar Ata Bandial concurred with the chief justice, saying the general condition of an airport gives a first impression of the entire country to international travellers. “People prefer to land in California since the impression given by the New York airport isn’t good,” Justice Bandial remarked. The CAA official informed the court that complaints can be filed with the authority through telephone or online.